Refund policy

1. Refund & Replacement Eligibility

We offer refunds or replacements without requiring a physical return only in the following situations:

• Item not received
  (Tracking confirms the package was lost or never delivered)
• Item arrived damaged
  (Includes visible damage, defects, or items that do not function upon arrival)
• Item not as described
  (You received the wrong item, model, color, or specification)

All claims must be submitted within 30 calendar days of the delivery date, as confirmed by the carrier’s tracking information.

2. Proof Required

To process your request, valid proof is required, including:

• Clear photos or videos showing the issue
• Photos of the item received (for “not as described” claims)
• Tracking screenshots or carrier updates (for non-delivery claims)

In most cases, you will not be required to send the product back. You may be asked to keep or safely dispose of the item.

3. What Is Not Covered

Refunds or replacements are not provided for:

• Change of mind after delivery
• Incorrect orders placed by the customer when the product listing is accurate
• Normal wear and tear
• Damage caused by misuse, improper handling, or modification
• Claims submitted after 30 days from delivery

Order cancellations cannot be guaranteed once processing begins. If you need to cancel, contact us immediately and we will do our best to assist.

4. How to Submit a Claim

To report an issue, please email us at: info@best-solution.store with:

• Your order number
• A brief explanation of the issue
• Photos or videos clearly showing the problem
• Tracking details (if the item was not received)

Claims are typically reviewed within a few business days.

5. Refunds & Replacements

If your claim is approved, we will provide one of the following, depending on the situation:

• A replacement shipment, or
• A refund to your original payment method