Privacy policy

Privacy Policy
Last updated: August 22, 2025

Who we are. “Best Solution”, operated by Firmiora LLC (Delaware, USA), runs the online store at https://best-solution.store/. You can contact us at info@best-solution.store.

Scope. This Policy applies to our website and online store (the “Services”). We use Shopify to power our store and work with payment processors, shipping carriers, analytics providers, and customer-support tools. This Policy does not cover third-party sites you visit via our links.

1) Information we collect

Information you provide:
Name, email, shipping and billing address, phone number, account details, order details, messages to customer support, and product reviews.

Payments:
Payments are processed securely by payment providers (e.g., Shopify Payments / PayPal). We do not store full card numbers.

Automatically collected:
Device and usage data (such as IP address, browser type, pages viewed), cookies, and approximate location (based on IP).

From partners:
Payment status, fraud checks, delivery and tracking information from carriers, as well as marketing/ads performance data (for example, UTM parameters).

SMS (optional):
If you opt in to SMS, we store your phone number and message logs to operate the messaging program.

2) How we use your information

(legal bases: contract, legitimate interests, consent, legal obligation)

  • To process and deliver orders, provide customer support, and handle returns and warranties.

  • To personalize your experience, improve our site and Services, and keep them secure (including fraud prevention).

  • To send service emails, such as order confirmations and shipping updates.

  • With your consent, to send newsletters, special offers, cart reminders, and marketing SMS.

  • To comply with tax, accounting, and other legal or regulatory requirements.

3) Sharing & disclosure

We share personal data with service providers that help us run our business, strictly for the purposes described above. These include: Shopify, payment processors, fraud prevention tools, warehouses and fulfillment partners, shipping carriers, customer-support platforms, and analytics/advertising partners.

We may disclose information if required to comply with law, to protect our rights or the rights of others, or as part of a business transfer (for example, a merger or acquisition).

We do not sell personal information.

4) Cookies

We use necessary cookies (for store functionality, such as the cart and checkout) and—if you consent—analytics and advertising cookies. You can manage your cookie preferences via your browser settings and, where available, through our cookie banner.

5) International transfers

Your data may be processed in the United States and other countries where our service providers operate. Where required by law, we rely on appropriate safeguards for such transfers (for example, Standard Contractual Clauses).

6) Retention

We keep personal information for as long as necessary for the purposes described in this Policy—for example, we keep order records for legal and tax reasons. After that, we delete or anonymize the data.

7) Your rights

Depending on your location and applicable law (for example, GDPR or CCPA), you may have the right to:

  • access your personal data;

  • correct or update it;

  • delete it;

  • restrict or object to certain processing;

  • receive a copy of your data (data portability);

  • withdraw your consent where processing is based on consent.

To exercise your rights, email us at info@best-solution.store. We may request proof of identity before fulfilling your request.

CCPA (California): We do not “sell” or “share” personal information as those terms are defined under the CCPA. You can adjust cookie and advertising preferences in the cookie banner (where available) or contact us.

8) SMS/MMS mobile messaging (if enabled)

By opting in, you agree to receive marketing messages at the phone number you provide. Message and data rates may apply. Message frequency varies. Consent to receive SMS/MMS is not a condition of purchase.

To opt out, reply STOP (you may receive a confirmation message). For help, reply HELP or email info@best-solution.store.

We are not responsible for delays in message delivery or for undelivered messages that result from your carrier or other technical issues.

9) Children’s privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it.

10) Security

We use industry-standard measures to protect your information, including TLS encryption for data in transit and access controls for our systems. However, no method of transmission or storage is 100% secure.

11) Changes

We may update this Policy from time to time. When we do, we will post the new version on this page and update the “Last updated” date at the top.

12) Contact

If you have questions about this Policy or want to make a request regarding your personal data, contact us at: info@best-solution.store